Handling Difficult Conversations
Home » Elearning Marketplace | Buy Online Courses »
Difficult Conversations Training Overview
This CPD certified eLearning course on Handling Difficult Conversations shows you how to address issues early and keep relationships intact. You will learn to plan your approach, set a clear intent, and stay composed when pressure rises.
The course gives you a simple structure you can use in any setting. You will prepare with purpose, use direct and respectful language, separate facts from opinions, and guide the discussion to practical outcomes.
Key topics include planning and framing the conversation, setting intent and boundaries, listening and questioning, managing emotion, stating expectations, agreeing actions and follow up, and keeping trust after the meeting.
By the end, you will run shorter, calmer conversations that resolve problems sooner. You will set expectations clearly, agree next steps, and leave people understanding what changes, turning difficult moments into clear agreements that stick.
Objectives
This programme will help you to:
- Plan and prepare for a difficult conversation
- Work through a structure when delivering the message
- Finish the conversation in the right way
- Deliver bad news effectively
- Handle different personality types
- Respond to aggressive people
- Approach poor performers with confidence
Programme Outline
This programme is made up of 7 presenter led sessions.
- What Is Emotional Intelligence?
- Preparing For A Difficult Conversation
- How To Hold A Difficult Conversation
- How To Close A Difficult Conversation
- How To Give Bad News In The Right Way
- How To Handle Difficult People
- How To Assertively Deal With Aggression
- How To Hold Difficult Conversations With Poor Performers
Session Example
Each session comes with the following:
Action Planning
1-Page Cheat Sheet
Session Notes
You will also receive a coaching blueprint to help you embed the learning in the workplace.
Booking
Ordering is really simple.
The price of this course is just £14.95 per person. To order, click through to the booking form below.
For that you will have access to the 7 sessions that make up this programme.
FAQ’s
Q – Is this programme certified?
Q – Is there a test or an assessment?
Q – Do I get a discount if I order in bulk?
Q – I’m booking for someone else. What happens after I order?
Q – Can I lease or purchase this course to put on our own LMS?
Q – How long does each session last?
Q – Do I receive any reference materials?
