Handling Difficult Conversations
Plan, Structure And Hold Those Tough Conversations

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Overview

Handling a difficult conversation will be a lot more easier for you with the help of this course.

You’ll discover how to plan out and then follow a structure for the interaction.

Don’t go into these conversations with dread any longer.


Objectives

This programme will help you to:

  • Plan and prepare for a difficult conversation
  • Work through a structure when delivering the message
  • Finish the conversation in the right way
  • Deliver bad news effectively
  • Handle different personality types
  • Respond to aggressive people
  • Approach poor performers with confidence

Programme Outline

This programme is made up of 7 presenter led sessions.

  • What Is Emotional Intelligence?
  • Preparing For A Difficult Conversation
  • How To Hold A Difficult Conversation
  • How To Close A Difficult Conversation
  • How To Give Bad News In The Right Way
  • How To Handle Difficult People
  • How To Assertively Deal With Aggression
  • How To Hold Difficult Conversations With Poor Performers

Session Example

Each session comes with the following:


Action Planning

1-Page Cheat Sheet

Session Notes

You will also receive a coaching blueprint to help you embed the learning in the workplace.


Booking

Ordering is really simple.

The price of this course is just £14.95 per person and you can pay by card below.

For that you will have access to the 7 sessions that make up this programme.

book now

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