Content Library
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eLearning Content Library
Management & Leadership
Appraisals Skills
- The DNA Of A Successful Appraisal
- Preparing For An Appraisal
- How To Structure The Appraisal Discussion
- How To Appraise Challenging Staff Members
- Following Up On An Appraisal
- How To Avoid Common Errors In Appraisals
- How To Have Difficult Conversations With Poor Performers
- Why Having Difficult Conversations Can Be Beneficial
- How To Hold An Effective Appraisal
Assertiveness Skills
- Practical Assertive Techniques
- How To Become More Assertive As A Leader
- Using Assertiveness To Deal With Negativity
- How To Say No
- How To Assertively Deal With Aggression
- How To Be Assertive When You Are Shy And Introvert
- How To Be Assertive With Your Boss
Building High Performing Teams
- Understanding The Basic Needs of Your Team
- Developing Your Team
- Dealing With A Team That Is Underachieving
- Taking A Proactive Approach With Teambuilding
- Implementing Team Values, Norms & Behaviours
- How To Create A High Performance Team Culture
- How To Conduct A Team Self-Evaluation
- 60 Seconds – Adair’s Leadership Models
- 60 Seconds – Dan Pinks New Model Of Motivation
- 60 Seconds – Douglas McGregor’s Theory X & Y
- 60 Seconds – Hertzberg’s Motivation Theory
- 60 Seconds – Vroom For Improvement
- 60 Seconds – Maslow’s Hierarchy – 21st Century
- 60 Seconds – The 5 Dysfunctions Of A Team
- 60 Seconds – How To Improve Employee Engagement
- 60 Seconds – Balancing Control & Freedom With Your Team
- 60 Seconds – How To Boost Team Morale
- 60 Seconds – What Stage Is Your Team At?
Change Management Skills
- Understanding The Change Management Process
- Dealing With The Impact Of Change
- Selling The Need For Change
- Encouraging Engagement During Change
- Showing Leadership During Change
- 60 Seconds – Lewin’s Change Management Model
- 60 Seconds – The Change Curve
- 60 Seconds – Lewin’s Force Field Analysis
- 60 Seconds – LAre Your Staff Resisting Change?
Coaching Skills
- When To Coach And When To Tell
- How To Coach A Perfect 10
- Coaching High Performers
- Coaching Techniques – Example, Effect, Change
- Using The GROW Coaching Model
- Effective Questioning During Coaching
- 60 Seconds – Using The GROW Coaching Model
- 60 Seconds – What Is Coaching & Are You Doing It?
- 60 Seconds – The GROW Coaching Model
- 60 Seconds – How To Constructively Challenge In A Coaching Session
- 60 Seconds – Great Coaching Questions To Use At Work
Communication Skills
- Which Communication Style Do You Use
- Communication Technique – Pause, Think, Act
- Active Listening – How To Really Do It
- Are You Using Negative Language Patterns?
- How Managers Say No Without Crushing Morale
- How Managers Empower Their Staff Through Open Questions
- How To Ask For Help In The Right Way
- Advanced Communication Skills – Big Picture v Detailed Thinking
- Advanced Communication Skills – Internal & External References
- Advanced Communication Skills – Understanding Pain & Pleasure
- Communication & Influence
- Influencing Skills
- 60 Seconds – ABC’s Of Effective Communications
- 60 Seconds – How We Are Convinced By Something
- 60 Seconds – Understanding People Towards V Away
- Why Having Difficult Conversations Can Be Beneficial
- 60 Seconds – How To Plan Out An Effective Communication
- Creating Clear Communications
Delegation Skills
- A Delegation Framework
- 7 Ways To Delegate Work
- A Quick Delegation Audit Exercise
- Delegation: Overcoming Resistance
- 60 Seconds – The 7 Levels Of Delegation
- 60 Seconds – Level 1 – Managing Task & Person
- 60 Seconds – Level 2 – Confirming Confidence
- 60 Seconds – Level 3 – Their Recommendations
- 60 Seconds – Level 4 – Freedom With Checkpoints
- 60 Seconds – Level 5 – High Autonomy
- 60 Seconds – Level 6 – Checking Results
- 60 Seconds – Level 7 – Complete Control
- 60 Seconds – Allocating Tasks – The BALM Method
- 60 Seconds – Do You Delegate Effectively
- 60 Seconds – How To Check In To Ensure Progress Is Made
Effective Meetings Skills
- The DNA Of A Successful Meeting
- How To Run MAGIC Meetings
- How To Make Your Meetings More Effective
- How To Keep People On Task During Meetings
- 60 Seconds – Running More Productive Meetings
- How To Deal With Disruptive People In Meetings
- Using The 6 Thinking Hats In A Meeting
Emotional Intelligence
- Emotional Intelligence
- What Is Emotional Intelligence?
- Emotional Intelligence – Improving Your Social Skills
- Emotional Intelligence – Improving Your Self-Motivation
- Emotional Intelligence – Improving Your Self-Awareness
- Emotional Intelligence – Improving Your Self Control
- Emotional Intelligence – Improving Your Empathy
- 7 Ways To Improve Your Emotional Intelligence
Feedback Skills
- Giving Constructive Feedback
- The Principles of Great Feedback
- Techniques To Use When Giving Feedback
- How People Feel When They Receive Feedback
- Giving & Receiving Feedback
- Delivering Negative Feedback
Handling Difficult Conversations
- Preparing For A Difficult Conversation
- How To Hold A Difficult Conversation
- How To Handle Difficult People
- How To Give Bad News In The Right Way
- How To Close A Difficult Conversation
- How To Assertively Deal With Aggression
- How To Have Difficult Conversations With Poor Performers
- Why Having Difficult Conversations Can Be Beneficial
Leadership & Management Skills
- Leadership vs Management
- Understanding Managerial Styles
- How Managers Build Trust Within Their Team
- Using Adair’s Action Centred Leadership Model
- 60 Seconds – Adair’s Leadership Models
- 60 Seconds – Dan Pinks New Model Of Motivation
- 60 Seconds – Douglas McGregor’s Theory X & Y
- 60 Seconds – Hertzberg’s Motivation Theory
- 60 Seconds – Vroom For Improvement
- 60 Seconds – Maslow’s Hierarchy – 21st Century
- 60 Seconds – The 5 Dysfunctions Of A Team
- 60 Seconds – Seven Habits Of Highly Effective People
- 60 Seconds – How To Manage Former Peers
- 60 Seconds – Leadership Vs Management
- 60 Seconds – Managing Absence In The Right Way
Managing Conflict
- Identifying And Dealing With A Blame Culture
- The 5 Options Of Conflict Resolution
- Key Skills Required When Handling Conflict
- Resolving Conflict Situations – Part 1
- Resolving Conflict Situations – Part 2
- 60 Seconds – 5 Responses To Conflict
Negotiation Skills
- Negotiating Styles
- Preparing To Negotiate
- How To Renegotiate Deadlines
- How To Negotiate More Effectively
Performance Management Skills
- Managing Performance
- Getting Action From Your One To One Meetings
- How To Motivate Members Of Your Team
- Tackling Poor Performance
- The Performance Management Chat
- How To Run An Effective One To One Meeting
- How To Manage People Older Than Yourself
- How To Handle Poor Performing Employees
- How To Gain Commitment From Your Staff
- How To Deal With Consistent Lateness
Personal Skills
- Defining & Modelling Excellence
- How Managers Can Build Their Self-Confidence
- How Managers Fight Procrastination
- 60 Seconds – Getting Into The Zone
- How To Assertively Deal With Aggression
- How To Be Assertive When You Are Shy And Introvert
- How To Be Assertive With Your Boss
- 60 Seconds – Action Priority Matrix
- 60 Seconds – Are Your Goals SMART
- 60 Seconds – How To Manage Those Emails
- 60 Seconds – Seven Habits Of Highly Effective People
Presentation Skills
- Planning A Presentation
- Structuring Your Presentation
- Overcoming Your Presentation Nerves
- Overcoming Your Presentation Fears
Problem Solving & Innovation
- Effective Problem Solving – Asking The 5 Whys
- How To Run A Brainstorming Session
- Thinking Styles – Hermann’s Whole Brain Modelling
- Creative Thinking – De Bono’s 6 Thinking Hats
- 60 Seconds – Using DeBono’s 6 Thinking Hats
- 60 Seconds – Kurt Lewin’s Force Field Analysis
- 60 Seconds – Applying Root-Cause Analysis To Solve Problems
- 60 Seconds – Running Action Learning Sets to Solve Problems
Process Improvement
- Cycle Of Continuous Improvement
- How To Review Your Current Processes
- Planning & Implementing Improvements To Your Processes
- Reducing Waste In The Process
- 60 Seconds – The Deming Cycle
Storytelling For Business
- Connecting And Engaging With The Audience When Telling Stories
- Why Tell Stories – What’s The Pay Off
- The DNA Of A Successful Story
Stress Management Skills
- Recognising & Dealing With Stress
- Defining Stress & its Effects
- Managing Your Own Stress Levels: Accepting What You Cannot Change
- Managing Your Own Stress Levels: Adapting To The Stressful Situation
- Managing Your Own Stress Levels: Altering the Situation
- Managing Your Own Stress Levels: Avoiding Unnecessary Stress
- Managing Your Own Stress Levels: Coping Networks
- Personality Types & Stress
Time Management Skills
- Effective Time Management
- Time Stealers – How Do We Identify Them?
- Left Brain & Right Brain Thinking
- Setting Effective Goals
- 60 Seconds – Allocating Tasks – The BALM Method
Sales Effectiveness
Cold Calling & Prospecting
- 3 Powerful Tips For Setting Appointments On The Telephone
- 3 Useful Hints For Leaving Your Prospect A Voicemail
- 4 Quick Tips On Gaining More Referrals Than You Can Handle
- 6 Phrases You Must Avoid When Speaking With The Decision Maker
- Cold Calling – How to Open Your Call
- How To Cement Your Appointments In Stone
- How To Close A Direct Sale
- How To Identify A Gatekeeper Screen
- How To Get Through A Gatekeeper Screen
- How to Get Your Voicemails Returned
- How To Overcome Objections
- How To Sell An Appointment
- Keeping Your Pipeline Full
- Make Your Sales Scripts Sound Unrehearsed
- On Your Way To The Telephone
- Pre Call Planning & Objective Setting
- 5 Prospecting Mistakes to Avoid
- Qualifying Decision Makers
- Successful Follow Up Calls
- We’re Happy With Our Current Supplier… What Next?
- Keeping In Touch Without Stalking
- Prospecting – Why You Should Lose “Touching Base”
Consultative Selling Skills
- Why Use The Consultative Selling Approach
- Consultative Selling Skills – The PULSE Model
- Consultative Selling PULSE Model – Position
- Consultative Selling PULSE Model – Understand
- Consultative Selling PULSE Model – Leverage
- Consultative Selling PULSE Model – Solution
- Consultative Selling PULSE Model – Evolve
- Consultative Selling Reminders
Gaining An Unfair Advantage
- 10 Customer Wants In Addition To Lowest Price
- From Sales Person To Trusted Advisor
- How To Bash The Competition Without Bashing Them
- How To Remove Existing Supplier Relationships
- How To Remove Your Competitors From The Equation
- Keeping Your Prospects Warm During The Sales Cycle
- Why Speed Wins In Sales
- Understanding Your Numbers For Accelerated Results
Handling Objections Skills
- How To Respond To “That Costs Too Much”
- Price Objection or Price Shock?
- There Are Only Two Types Of Objections
- When to Walk Away From Price Only Customers
Negotiation Skills
- Negotiation Skills – A Vital Skill
- The 5 Stages For A Successful Negotiation
- Negotiation Stage 1 – Planning & Preparation
- Negotiation Stage 2 – Managing The Discussion
- Negotiation Stage 3 – Proposing Solutions
- Negotiation Stage 4 – Bargaining For Outcomes
- Negotiation Stage 5 – Summarising & Reaching An Agreement
- Different Negotiation Styles
- Improving Your Negotiation Skills
- The 4 Possible Outcomes Of A Negotiation
Planning & Mindset
- 3 Ways On Gaining More Info Without Asking A Single Question
- Changing Your Mindset & Approach Part 1
- Changing Your Mindset & Approach Part 2
- Common Reasons Why Sales People Fail
- Getting Organised
- How To Maintain Self Control In Stressful Situations
- Know Your Stuff
- Manage Your State
- Mentally Preparing For The Sale
- Overcome The Fear of Rejection
- Planning & Preparing For A Sales Meeting Part 1
- Planning & Preparing For A Sales Meeting Part 2
- Successful Sales Habits
- The Pull Don’t Push Attitude
- Understanding The DNA of Sales
- Understanding The Science of Your Selling
- What Is Your Sales Style?
- What It Takes To Be A Modern Day Sales Professional
Sales Interactions
- 10 Quick Tips On How Sales People Can Improve Their Listening Skills
- 7 Steps To Build And Maintain Connections With Your Clients
- Asking Questions
- Closing – How To Move The Sale Forward
- Creating A Sense of Urgency In The Sale
- Ditch The Pitch Approach
- Don’t Talk About Your Solutions Too Early On
- Helping People To Buy
- How To Front Load Objections
- How To Reduce Your Price
- How To Respond To Why Should I Buy From You
- How To Respond When The Prospect Asks For A Discount
- Keeping Control When The Customer Says “Yes”
- Listening Mistakes Sales People Make
- Never Ask This Question When Closing
- Objection Handling Masterclass
- On Your Way To The Meeting
- Planned Not Canned Presentations
- Pre-Meeting Mindset & Objective Setting
- Preparing Your Small Talk
- Pull V Push Selling
- The Top Questions To Uncover Needs, Wants & Pain
- Using Email During The Sales Cycle
- Using Emotion & Logic To Influence Part 1
- Using Emotion and logic to influence Part 2
- Use This Word When Revealing The Price To Your Prospect
Sales Management
- 7 Ways To Make Your Monday Morning Sales Meeting Buzz
Understanding Buyers
- How To Build Rapport
- Understanding Different Buyer Types Part 1 – Activist & Reflector
- Understanding Different Buyer Types Part 2 – Theorist & Pragmatist
- How Your Buyers Process Information – Big & Small Chunk Thinkers
- Understanding How Your Buyers Think – Visual Preferences
- Understanding How Your Buyers Think – Auditory & Kinaesthetic
- Understanding The Modern Day Buyer Part 1
- Understanding The Modern Day Buyer Part 2
Human Resources
- Social Media Awareness
- Email & The Internet
- Harassment & Bullying at Work
- Data Protection
- Bribery Act
- Understanding Cyber Security
- Health & Wellbeing
- Anti-Money Laundering
- Mental Health at Work
- Safeguarding Adults
- Safeguarding Children
- Alcohol and Drugs at Work
- Working Safely and Securely
- Environmental Awareness
- Freedom of Information Act
Personal Skills
- Improving Your Social Skills
- Cycle Of Continuous Improvement
- Recognising & Dealing With Stress
- Personality Types & Stress
- Defining Stress & Its Effects
- Stress Levels: Altering The Situation
- Stress Levels: Avoiding Unnecessary Stress
- Stress Levels: Accepting What You Cannot Change
- Stress Levels: Adapting To The Stressful Situation
- Stress Levels: Coping Networks
- Left Brain & Right Brain Thinking
- Reducing Waste In The Process
- Improving Your Self-Motivation
- Improving Your Self-Awarenesse
- Defining & Modelling Excellence
- Implementing Improvements To Your Processes
- Time Stealers – How Do We Identify Them?
- Setting Effective Goals
- How To Review Your Current Processes
- Effective Time Management
- Emotional Intelligence
- What Is Emotional Intelligence?
- 7 Ways To Improve Your Emotional Intelligence
- Improving Your Self Control
- Improving Your Empathy
- How Managers Can Build Their Self-Confidence
- How To Make Your Meetings More Effective
- Planning A Presentation
- Structuring Your Presentation
- Overcoming Your Presentation Fears Overcoming Your Presentation Nerves
- The DNA Of A Successful Meeting
- How To Run MAGIC Meetings
- How To Keep People On Task During Meetings
- How Managers Fight Procrastination
- How To Run A Brainstorming Session
- Creative Thinking – De Bono’s 6 Thinking Hats
- Thinking Styles – Hermann’s Whole Brain Modelling
- Effective Problem Solving – Asking The 5 Whys
- 60 Seconds – Getting Into The Zone With The Flow Model
- 60 Seconds – An Introduction To Emotional Intelligence
- 60 Seconds – How To Improve Your Self-Awareness
- 60 Seconds – How To Improve Employee Engagement
- 60 Seconds – How To Improve Your Empathy
- 60 Seconds – How To Improve Your Self-Control
- 60 Seconds – How To Improve Your Self-Motivation
- 60 Seconds – How To Use A Time Log To Get More Done
- 60 Seconds – Managing Your State Through Focus, Body Language & Words
- 60 Seconds – Tips For Improving Active Listening
- 60 Seconds – Understanding Representational Systems – VAK
- 60 Seconds – Urgent v Important Tasks
- 60 Seconds – How To Improve Your Social Skills
- 60 Seconds – How To Improve Your Social Skills
- How To Assertively Deal With Aggression
- How To Be Assertive When You Are Shy & Introvert
- How To Be Assertive With Your Boss
- 60 Seconds – How To Manage Those Emails
- 60 Seconds – Action Priority Matrix
- 60 Seconds – Are Your Goals SMART?
Customer Service
- An Introduction To Customer Service
- Driving Exceptional Customer Service
- What Does Great Customer Service Look & Sound Like?
- Understanding Your Role As A Customer Service Professional
- What Do Our Customers Expect From Us?
- Best Practice Customer Service Over The Telephone
- Best Practice Customer Service Face To Face
- How To Develop Your Questioning & Listening Skills
- Dealing With Difficult Customers – Over The Telephone
- Dealing With Difficult Customers – Face To Face
- How To Take Accurate & Clear Messages
- How To Handle A Complaint
Communication Skills
- Communication Technique – Pause, Think, Act
- Which Communication Style Do You Use?
- How To Say No?
- Are You Using Negative Language Patterns?
- Why Tell Stories – What’s The Pay Off
- Preparing For A Difficult Conversation
- Giving Constructive Feedback
- Resolving Conflict Situations – Part 1
- Resolving Conflict Situations – Part 2
- The DNA Of A Successful Story
- Preparing To Negotiate
- Negotiating Styles
- Practical Assertive Techniques
- Key Skills Required When Handling Conflict
- Connecting & Engaging – Telling Stories
- Understanding Pain & Pleasure
- How To Renegotiate Deadlines
- Influencing Skills
- How To Negotiate More Effectively
- The 5 Options Of Conflict Resolution
- Identifying & Dealing With A Blame Culture
- How To Handle Difficult People
- How To Hold A Difficult Conversation
- How To Give Bad News In The Right Way
- How To Close A Difficult Conversation
- The Principles of Great Feedback
- Delivering Negative Feedback
- Big Picture v Detailed Thinking
- Internal & External Stakeholders
- How To Ask For Help In The Right Way
- Communication & Influence
- Giving & Receiving Feedback
- How People Feel When They Receive Feedback Techniques To Use When Giving Feedback
- Using Assertiveness To Deal With Negativity
- Active Listening – How To Really Do It
- 60 Seconds – The ABC’s Of Effective Communication
- 60 Seconds – Understanding People – How We Are Convinced By Something
- 60 Seconds – Understanding People – Move Towards V Move Away
- Why Having Difficult Conversations Can Be Beneficial
Equality & Diversity
- An Introduction to Equality & Diversity Law
- Understanding The Protected Characteristics
- Are You Discriminating?
- Understanding Prohibited Conduct Within The Equality Act
- Direct & Indirect Discrimination
- Associative & Perceptive Discrimination
- Disability Discrimination
- Pregnancy & Maternity Discrimination
- Harassment & Bullying
- Eliminating Victimisation
- Prejudice & Stereotyping
Project Management
- How To Estimate Work
- How To Manage Project Risks
- How To Manage Resources
- Managing Stakeholders
- Phase 1 – Project Initiation
- Phase 2 – Project Planning
- Phase 3 – Project Execution & Control
- Phase 4 – Project Closure
- Project Budgeting
- Project Planning Tools
- Setting Project Goals & Objectives
- The Different Phases Of A Project
- The DNA Of A Project Plan
- Tracking Progress Of Your Project
- Understanding Critical Path Analysis
- Understanding The Key Characteristics Of All Projects
- What Makes Up A Good Project Team?
- How To Run An Effective Project
- Project Management For Non-Project Managers
- 60 Seconds – Allocating Tasks – The BALM Method
- 60 Seconds – So You’ve Got A New Project – Now What?
Finance For Non Finance
- An Introduction To Accountancy & Finance
- Understanding The 3 Main Accountancy Statements
- The DNA Of A Profit & Loss Statement
- The DNA Of A Balance Sheet
- The DNA Of A Cash Flow Statement
- Why Cash Doesn’t Equal Profit
- Understanding Working Capital: What Is It? How Can We Manage It?
- Capital Expenditure v Revenue (Operating) Expenditure
- Cost Behaviour (Fixed, Variable, Semi-Variable)
- How To Put Together A Budget
- Assessing Variances & Reforecasting The Budget
- The Effects Of Depreciation
- How Your Day To Day Decisions Impact Profit & Cash Flow
- Financial Analysis – Understanding Ratio Analysis & How To Use It
- The Definitions Of Commonly Used Financial Terms
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