Content Library
We are constantly adding more content to our library. All of the sessions below are included in your subscription.
You can purchase or lease our content. Don’t have an LMS? Don’t worry, your staff can use our LMS.
(Click on a topic below for
an overview of the sessions)
Different Styles & Formats
Our sessions include a mixture of motion graphics,
presenter led and animation formats
(Click on play to view some examples)
CPD Endorsement
“Skillshub’s content and platform is of the very highest standard. The CPD Certification Service is proud to support and partner with this innovative and modern approach to learning and development. In our view Skillshub provides an effective solution for today’s time poor workforce which is focused on taking action and implementing learning”
Martin Rowe | Head of Operations | The CPD Certification Service
Content Library
Management & Leadership
Appraisals Skills
- The DNA Of A Successful Appraisal
- Preparing For An Appraisal
- How To Structure The Appraisal Discussion
- How To Appraise Challenging Staff Members
- Following Up On An Appraisal
- How To Avoid Common Errors In Appraisals
- How To Have Difficult Conversations With Poor Performers
- Why Having Difficult Conversations Can Be Beneficial
- How To Hold An Effective Appraisal
Assertiveness Skills
- Practical Assertive Techniques
- How To Become More Assertive As A Leader
- Using Assertiveness To Deal With Negativity
- How To Say No
- How To Assertively Deal With Aggression
- How To Be Assertive When You Are Shy And Introvert
- How To Be Assertive With Your Boss
Building High Performing Teams
- Understanding The Basic Needs of Your Team
- Developing Your Team
- Dealing With A Team That Is Underachieving
- Taking A Proactive Approach With Teambuilding
- Implementing Team Values, Norms & Behaviours
- How To Create A High Performance Team Culture
- How To Conduct A Team Self-Evaluation
- 60 Seconds – Adair’s Leadership Models
- 60 Seconds – Dan Pinks New Model Of Motivation
- 60 Seconds – Douglas McGregor’s Theory X & Y
- 60 Seconds – Hertzberg’s Motivation Theory
- 60 Seconds – Vroom For Improvement
- 60 Seconds – Maslow’s Hierarchy – 21st Century
- 60 Seconds – The 5 Dysfunctions Of A Team
- 60 Seconds – How To Improve Employee Engagement
- 60 Seconds – Balancing Control & Freedom With Your Team
- 60 Seconds – How To Boost Team Morale
- 60 Seconds – What Stage Is Your Team At?
Change Management Skills
- Understanding The Change Management Process
- Dealing With The Impact Of Change
- Selling The Need For Change
- Encouraging Engagement During Change
- Showing Leadership During Change
- 60 Seconds – Lewin’s Change Management Model
- 60 Seconds – The Change Curve
- 60 Seconds – Lewin’s Force Field Analysis
- 60 Seconds – LAre Your Staff Resisting Change?
Coaching Skills
- When To Coach And When To Tell
- How To Coach A Perfect 10
- Coaching High Performers
- Coaching Techniques – Example, Effect, Change
- Using The GROW Coaching Model
- Effective Questioning During Coaching
- 60 Seconds – Using The GROW Coaching Model
- 60 Seconds – What Is Coaching & Are You Doing It?
- 60 Seconds – The GROW Coaching Model
- 60 Seconds – How To Constructively Challenge In A Coaching Session
- 60 Seconds – Great Coaching Questions To Use At Work
Communication Skills
- Which Communication Style Do You Use
- Communication Technique – Pause, Think, Act
- Active Listening – How To Really Do It
- Are You Using Negative Language Patterns?
- How Managers Say No Without Crushing Morale
- How Managers Empower Their Staff Through Open Questions
- How To Ask For Help In The Right Way
- Advanced Communication Skills – Big Picture v Detailed Thinking
- Advanced Communication Skills – Internal & External References
- Advanced Communication Skills – Understanding Pain & Pleasure
- Communication & Influence
- Influencing Skills
- 60 Seconds – ABC’s Of Effective Communications
- 60 Seconds – How We Are Convinced By Something
- 60 Seconds – Understanding People Towards V Away
- Why Having Difficult Conversations Can Be Beneficial
- 60 Seconds – How To Plan Out An Effective Communication
- Creating Clear Communications
Delegation Skills
- A Delegation Framework
- 7 Ways To Delegate Work
- A Quick Delegation Audit Exercise
- Delegation: Overcoming Resistance
- 60 Seconds – The 7 Levels Of Delegation
- 60 Seconds – Level 1 – Managing Task & Person
- 60 Seconds – Level 2 – Confirming Confidence
- 60 Seconds – Level 3 – Their Recommendations
- 60 Seconds – Level 4 – Freedom With Checkpoints
- 60 Seconds – Level 5 – High Autonomy
- 60 Seconds – Level 6 – Checking Results
- 60 Seconds – Level 7 – Complete Control
- 60 Seconds – Allocating Tasks – The BALM Method
- 60 Seconds – Do You Delegate Effectively
- 60 Seconds – How To Check In To Ensure Progress Is Made
Effective Meetings Skills
- The DNA Of A Successful Meeting
- How To Run MAGIC Meetings
- How To Make Your Meetings More Effective
- How To Keep People On Task During Meetings
- 60 Seconds – Running More Productive Meetings
- How To Deal With Disruptive People In Meetings
- Using The 6 Thinking Hats In A Meeting
Emotional Intelligence
- Emotional Intelligence
- What Is Emotional Intelligence?
- Emotional Intelligence – Improving Your Social Skills
- Emotional Intelligence – Improving Your Self-Motivation
- Emotional Intelligence – Improving Your Self-Awareness
- Emotional Intelligence – Improving Your Self Control
- Emotional Intelligence – Improving Your Empathy
- 7 Ways To Improve Your Emotional Intelligence
Feedback Skills
- Giving Constructive Feedback
- The Principles of Great Feedback
- Techniques To Use When Giving Feedback
- How People Feel When They Receive Feedback
- Giving & Receiving Feedback
- Delivering Negative Feedback
Handling Difficult Conversations
- Preparing For A Difficult Conversation
- How To Hold A Difficult Conversation
- How To Handle Difficult People
- How To Give Bad News In The Right Way
- How To Close A Difficult Conversation
- How To Assertively Deal With Aggression
- How To Have Difficult Conversations With Poor Performers
- Why Having Difficult Conversations Can Be Beneficial
Leadership & Management Skills
- Leadership vs Management
- Understanding Managerial Styles
- How Managers Build Trust Within Their Team
- Using Adair’s Action Centred Leadership Model
- 60 Seconds – Adair’s Leadership Models
- 60 Seconds – Dan Pinks New Model Of Motivation
- 60 Seconds – Douglas McGregor’s Theory X & Y
- 60 Seconds – Hertzberg’s Motivation Theory
- 60 Seconds – Vroom For Improvement
- 60 Seconds – Maslow’s Hierarchy – 21st Century
- 60 Seconds – The 5 Dysfunctions Of A Team
- 60 Seconds – Seven Habits Of Highly Effective People
- 60 Seconds – How To Manage Former Peers
- 60 Seconds – Leadership Vs Management
- 60 Seconds – Managing Absence In The Right Way
Managing Conflict
- Identifying And Dealing With A Blame Culture
- The 5 Options Of Conflict Resolution
- Key Skills Required When Handling Conflict
- Resolving Conflict Situations – Part 1
- Resolving Conflict Situations – Part 2
- 60 Seconds – 5 Responses To Conflict
Negotiation Skills
- Negotiating Styles
- Preparing To Negotiate
- How To Renegotiate Deadlines
- How To Negotiate More Effectively
Performance Management Skills
- Managing Performance
- Getting Action From Your One To One Meetings
- How To Motivate Members Of Your Team
- Tackling Poor Performance
- The Performance Management Chat
- How To Run An Effective One To One Meeting
- How To Manage People Older Than Yourself
- How To Handle Poor Performing Employees
- How To Gain Commitment From Your Staff
- How To Deal With Consistent Lateness
Personal Skills
- Defining & Modelling Excellence
- How Managers Can Build Their Self-Confidence
- How Managers Fight Procrastination
- 60 Seconds – Getting Into The Zone
- How To Assertively Deal With Aggression
- How To Be Assertive When You Are Shy And Introvert
- How To Be Assertive With Your Boss
- 60 Seconds – Action Priority Matrix
- 60 Seconds – Are Your Goals SMART
- 60 Seconds – How To Manage Those Emails
- 60 Seconds – Seven Habits Of Highly Effective People
Presentation Skills
- Planning A Presentation
- Structuring Your Presentation
- Overcoming Your Presentation Nerves
- Overcoming Your Presentation Fears
Problem Solving & Innovation
- Effective Problem Solving – Asking The 5 Whys
- How To Run A Brainstorming Session
- Thinking Styles – Hermann’s Whole Brain Modelling
- Creative Thinking – De Bono’s 6 Thinking Hats
- 60 Seconds – Using DeBono’s 6 Thinking Hats
- 60 Seconds – Kurt Lewin’s Force Field Analysis
- 60 Seconds – Applying Root-Cause Analysis To Solve Problems
- 60 Seconds – Running Action Learning Sets to Solve Problems
Process Improvement
- Cycle Of Continuous Improvement
- How To Review Your Current Processes
- Planning & Implementing Improvements To Your Processes
- Reducing Waste In The Process
- 60 Seconds – The Deming Cycle
Storytelling For Business
- Connecting And Engaging With The Audience When Telling Stories
- Why Tell Stories – What’s The Pay Off
- The DNA Of A Successful Story
Stress Management Skills
- Recognising & Dealing With Stress
- Defining Stress & its Effects
- Managing Your Own Stress Levels: Accepting What You Cannot Change
- Managing Your Own Stress Levels: Adapting To The Stressful Situation
- Managing Your Own Stress Levels: Altering the Situation
- Managing Your Own Stress Levels: Avoiding Unnecessary Stress
- Managing Your Own Stress Levels: Coping Networks
- Personality Types & Stress
Time Management Skills
- Effective Time Management
- Time Stealers – How Do We Identify Them?
- Left Brain & Right Brain Thinking
- Setting Effective Goals
- 60 Seconds – Allocating Tasks – The BALM Method
Sales Effectiveness
Cold Calling & Prospecting
- 3 Powerful Tips For Setting Appointments On The Telephone
- 3 Useful Hints For Leaving Your Prospect A Voicemail
- 4 Quick Tips On Gaining More Referrals Than You Can Handle
- 6 Phrases You Must Avoid When Speaking With The Decision Maker
- Cold Calling – How to Open Your Call
- How To Cement Your Appointments In Stone
- How To Close A Direct Sale
- How To Identify A Gatekeeper Screen
- How To Get Through A Gatekeeper Screen
- How to Get Your Voicemails Returned
- How To Overcome Objections
- How To Sell An Appointment
- Keeping Your Pipeline Full
- Make Your Sales Scripts Sound Unrehearsed
- On Your Way To The Telephone
- Pre Call Planning & Objective Setting
- 5 Prospecting Mistakes to Avoid
- Qualifying Decision Makers
- Successful Follow Up Calls
- We’re Happy With Our Current Supplier… What Next?
- Keeping In Touch Without Stalking
- Prospecting – Why You Should Lose “Touching Base”
Consultative Selling Skills
- Why Use The Consultative Selling Approach
- Consultative Selling Skills – The PULSE Model
- Consultative Selling PULSE Model – Position
- Consultative Selling PULSE Model – Understand
- Consultative Selling PULSE Model – Leverage
- Consultative Selling PULSE Model – Solution
- Consultative Selling PULSE Model – Evolve
- Consultative Selling Reminders
Gaining An Unfair Advantage
- 10 Customer Wants In Addition To Lowest Price
- From Sales Person To Trusted Advisor
- How To Bash The Competition Without Bashing Them
- How To Remove Existing Supplier Relationships
- How To Remove Your Competitors From The Equation
- Keeping Your Prospects Warm During The Sales Cycle
- Why Speed Wins In Sales
- Understanding Your Numbers For Accelerated Results
Handling Objections Skills
- How To Respond To “That Costs Too Much”
- Price Objection or Price Shock?
- There Are Only Two Types Of Objections
- When to Walk Away From Price Only Customers
Negotiation Skills
- Negotiation Skills – A Vital Skill
- The 5 Stages For A Successful Negotiation
- Negotiation Stage 1 – Planning & Preparation
- Negotiation Stage 2 – Managing The Discussion
- Negotiation Stage 3 – Proposing Solutions
- Negotiation Stage 4 – Bargaining For Outcomes
- Negotiation Stage 5 – Summarising & Reaching An Agreement
- Different Negotiation Styles
- Improving Your Negotiation Skills
- The 4 Possible Outcomes Of A Negotiation
Planning & Mindset
- 3 Ways On Gaining More Info Without Asking A Single Question
- Changing Your Mindset & Approach Part 1
- Changing Your Mindset & Approach Part 2
- Common Reasons Why Sales People Fail
- Getting Organised
- How To Maintain Self Control In Stressful Situations
- Know Your Stuff
- Manage Your State
- Mentally Preparing For The Sale
- Overcome The Fear of Rejection
- Planning & Preparing For A Sales Meeting Part 1
- Planning & Preparing For A Sales Meeting Part 2
- Successful Sales Habits
- The Pull Don’t Push Attitude
- Understanding The DNA of Sales
- Understanding The Science of Your Selling
- What Is Your Sales Style?
- What It Takes To Be A Modern Day Sales Professional
Sales Interactions
- 10 Quick Tips On How Sales People Can Improve Their Listening Skills
- 7 Steps To Build And Maintain Connections With Your Clients
- Asking Questions
- Closing – How To Move The Sale Forward
- Creating A Sense of Urgency In The Sale
- Ditch The Pitch Approach
- Don’t Talk About Your Solutions Too Early On
- Helping People To Buy
- How To Front Load Objections
- How To Reduce Your Price
- How To Respond To Why Should I Buy From You
- How To Respond When The Prospect Asks For A Discount
- Keeping Control When The Customer Says “Yes”
- Listening Mistakes Sales People Make
- Never Ask This Question When Closing
- Objection Handling Masterclass
- On Your Way To The Meeting
- Planned Not Canned Presentations
- Pre-Meeting Mindset & Objective Setting
- Preparing Your Small Talk
- Pull V Push Selling
- The Top Questions To Uncover Needs, Wants & Pain
- Using Email During The Sales Cycle
- Using Emotion & Logic To Influence Part 1
- Using Emotion and logic to influence Part 2
- Use This Word When Revealing The Price To Your Prospect
Sales Management
- 7 Ways To Make Your Monday Morning Sales Meeting Buzz
Understanding Buyers
- How To Build Rapport
- Understanding Different Buyer Types Part 1 – Activist & Reflector
- Understanding Different Buyer Types Part 2 – Theorist & Pragmatist
- How Your Buyers Process Information – Big & Small Chunk Thinkers
- Understanding How Your Buyers Think – Visual Preferences
- Understanding How Your Buyers Think – Auditory & Kinaesthetic
- Understanding The Modern Day Buyer Part 1
- Understanding The Modern Day Buyer Part 2
Human Resources
- Social Media Awareness
- Email & The Internet
- Harassment & Bullying at Work
- Data Protection
- Bribery Act
- Understanding Cyber Security
- Health & Wellbeing
- Anti-Money Laundering
- Mental Health at Work
- Safeguarding Adults
- Safeguarding Children
- Alcohol and Drugs at Work
- Working Safely and Securely
- Environmental Awareness
- Freedom of Information Act
Personal Skills
- Improving Your Social Skills
- Cycle Of Continuous Improvement
- Recognising & Dealing With Stress
- Personality Types & Stress
- Defining Stress & Its Effects
- Stress Levels: Altering The Situation
- Stress Levels: Avoiding Unnecessary Stress
- Stress Levels: Accepting What You Cannot Change
- Stress Levels: Adapting To The Stressful Situation
- Stress Levels: Coping Networks
- Left Brain & Right Brain Thinking
- Reducing Waste In The Process
- Improving Your Self-Motivation
- Improving Your Self-Awarenesse
- Defining & Modelling Excellence
- Implementing Improvements To Your Processes
- Time Stealers – How Do We Identify Them?
- Setting Effective Goals
- How To Review Your Current Processes
- Effective Time Management
- Emotional Intelligence
- What Is Emotional Intelligence?
- 7 Ways To Improve Your Emotional Intelligence
- Improving Your Self Control
- Improving Your Empathy
- How Managers Can Build Their Self-Confidence
- How To Make Your Meetings More Effective
- Planning A Presentation
- Structuring Your Presentation
- Overcoming Your Presentation Fears Overcoming Your Presentation Nerves
- The DNA Of A Successful Meeting
- How To Run MAGIC Meetings
- How To Keep People On Task During Meetings
- How Managers Fight Procrastination
- How To Run A Brainstorming Session
- Creative Thinking – De Bono’s 6 Thinking Hats
- Thinking Styles – Hermann’s Whole Brain Modelling
- Effective Problem Solving – Asking The 5 Whys
- 60 Seconds – Getting Into The Zone With The Flow Model
- 60 Seconds – An Introduction To Emotional Intelligence
- 60 Seconds – How To Improve Your Self-Awareness
- 60 Seconds – How To Improve Employee Engagement
- 60 Seconds – How To Improve Your Empathy
- 60 Seconds – How To Improve Your Self-Control
- 60 Seconds – How To Improve Your Self-Motivation
- 60 Seconds – How To Use A Time Log To Get More Done
- 60 Seconds – Managing Your State Through Focus, Body Language & Words
- 60 Seconds – Tips For Improving Active Listening
- 60 Seconds – Understanding Representational Systems – VAK
- 60 Seconds – Urgent v Important Tasks
- 60 Seconds – How To Improve Your Social Skills
- 60 Seconds – How To Improve Your Social Skills
- How To Assertively Deal With Aggression
- How To Be Assertive When You Are Shy & Introvert
- How To Be Assertive With Your Boss
- 60 Seconds – How To Manage Those Emails
- 60 Seconds – Action Priority Matrix
- 60 Seconds – Are Your Goals SMART?
Customer Service
- An Introduction To Customer Service
- Driving Exceptional Customer Service
- What Does Great Customer Service Look & Sound Like?
- Understanding Your Role As A Customer Service Professional
- What Do Our Customers Expect From Us?
- Best Practice Customer Service Over The Telephone
- Best Practice Customer Service Face To Face
- How To Develop Your Questioning & Listening Skills
- Dealing With Difficult Customers – Over The Telephone
- Dealing With Difficult Customers – Face To Face
- How To Take Accurate & Clear Messages
- How To Handle A Complaint
Communication Skills
- Communication Technique – Pause, Think, Act
- Which Communication Style Do You Use?
- How To Say No?
- Are You Using Negative Language Patterns?
- Why Tell Stories – What’s The Pay Off
- Preparing For A Difficult Conversation
- Giving Constructive Feedback
- Resolving Conflict Situations – Part 1
- Resolving Conflict Situations – Part 2
- The DNA Of A Successful Story
- Preparing To Negotiate
- Negotiating Styles
- Practical Assertive Techniques
- Key Skills Required When Handling Conflict
- Connecting & Engaging – Telling Stories
- Understanding Pain & Pleasure
- How To Renegotiate Deadlines
- Influencing Skills
- How To Negotiate More Effectively
- The 5 Options Of Conflict Resolution
- Identifying & Dealing With A Blame Culture
- How To Handle Difficult People
- How To Hold A Difficult Conversation
- How To Give Bad News In The Right Way
- How To Close A Difficult Conversation
- The Principles of Great Feedback
- Delivering Negative Feedback
- Big Picture v Detailed Thinking
- Internal & External Stakeholders
- How To Ask For Help In The Right Way
- Communication & Influence
- Giving & Receiving Feedback
- How People Feel When They Receive Feedback Techniques To Use When Giving Feedback
- Using Assertiveness To Deal With Negativity
- Active Listening – How To Really Do It
- 60 Seconds – The ABC’s Of Effective Communication
- 60 Seconds – Understanding People – How We Are Convinced By Something
- 60 Seconds – Understanding People – Move Towards V Move Away
- Why Having Difficult Conversations Can Be Beneficial
Equality & Diversity
- An Introduction to Equality & Diversity Law
- Understanding The Protected Characteristics
- Are You Discriminating?
- Understanding Prohibited Conduct Within The Equality Act
- Direct & Indirect Discrimination
- Associative & Perceptive Discrimination
- Disability Discrimination
- Pregnancy & Maternity Discrimination
- Harassment & Bullying
- Eliminating Victimisation
- Prejudice & Stereotyping
Project Management
- How To Estimate Work
- How To Manage Project Risks
- How To Manage Resources
- Managing Stakeholders
- Phase 1 – Project Initiation
- Phase 2 – Project Planning
- Phase 3 – Project Execution & Control
- Phase 4 – Project Closure
- Project Budgeting
- Project Planning Tools
- Setting Project Goals & Objectives
- The Different Phases Of A Project
- The DNA Of A Project Plan
- Tracking Progress Of Your Project
- Understanding Critical Path Analysis
- Understanding The Key Characteristics Of All Projects
- What Makes Up A Good Project Team?
- How To Run An Effective Project
- Project Management For Non-Project Managers
- 60 Seconds – Allocating Tasks – The BALM Method
- 60 Seconds – So You’ve Got A New Project – Now What?
Finance For Non Finance
- An Introduction To Accountancy & Finance
- Understanding The 3 Main Accountancy Statements
- The DNA Of A Profit & Loss Statement
- The DNA Of A Balance Sheet
- The DNA Of A Cash Flow Statement
- Why Cash Doesn’t Equal Profit
- Understanding Working Capital: What Is It? How Can We Manage It?
- Capital Expenditure v Revenue (Operating) Expenditure
- Cost Behaviour (Fixed, Variable, Semi-Variable)
- How To Put Together A Budget
- Assessing Variances & Reforecasting The Budget
- The Effects Of Depreciation
- How Your Day To Day Decisions Impact Profit & Cash Flow
- Financial Analysis – Understanding Ratio Analysis & How To Use It
- The Definitions Of Commonly Used Financial Terms
Download Our “At A Glance” Content Library
Want To Keep It Brief?
Session Titles Only
Session Titles Only
Want The Detail?
Titles & Descriptions For Each Session
Titles & Descriptions For Each Session
Get In Touch
Please call us on 02476 998 101
Alternatively, please complete our quick enquiry form below or email us at info@skillshub.com and we’ll get back to you within 1 working hour.