Customer Service Excellence
Learn How To Deliver Exceptional Levels Of Customer Service
Home » Elearning Marketplace | Buy Online Courses »
Overview
Your customers are the lifeblood of your business.
You need to exceed their expectations and deliver a fantastic customer experience – one that they will tell their friends about.
This course will provide you with the essential skills to make that happen.
Objectives
This programme will help you to:
- Improve your questioning and listening skills
- Handle difficult customers and scenarios
- Take accurate messages
- Handle a complaint in the right way
- Improve your questioning and listening skills
- Handle difficult customers and scenarios
- Take accurate messages
- Handle a complaint in the right way
Programme Outline
This programme is made up of 11 presenter led sessions.
- Understanding Your Role As A Customer Service Professional
- What Does Great Customer Service Look & Sound Like?
- What Do Our Customers Expect From Us?
- Best Practice Customer Service Face-To-Face
- Best Practice Customer Service Over The Telephone
- Taking Messages Over The Phone
- Handling Customer Enquiries
- How To Handle A Complaint
- Dealing With Difficult Customers Face To Face
- Dealing With Difficult Customers Over The Telephone
- How To Develop Your Questioning & Listening Skills
Session Example
Each session comes with the following:
You will also receive a coaching blueprint to help you embed the learning in the workplace.
Booking
Ordering is really simple.
The price of this course is just £19.95 per person. To order, click through to the booking form below.
For that you will have access to the 11 sessions that make up this programme.
FAQ’s
Q – Is this programme certified?
Q – Is there a test or an assessment?
Q – Do I get a discount if I order in bulk?
Q – I’m booking for someone else. What happens after I order?
Q – Can I lease or purchase this course to put on our own LMS?
Q – How long does each session last?
Q – Do I receive any reference materials?
![Managing performance online course](https://www.skillshub.com/wp-content/uploads/2020/05/man_performance_thumb.jpg)
Managing
Performance
Performance
£19.95
![Gold silhouette of an incomplete head with a missing puzzle piece next to red, blue and green puzzle pieces.](https://www.skillshub.com/wp-content/uploads/2020/05/emotional_int_thumb.jpg)
Emotional
Intelligence
Intelligence
£14.95
![Change management online course](https://www.skillshub.com/wp-content/uploads/2020/05/Lead-Through-Change_thumb.jpg)
Change
Management
Management
£14.95
![Overworked Manager](https://www.skillshub.com/wp-content/uploads/2020/05/delegation_skills_thimb.jpg)
Delegation
Skills
Skills
£14.95
![HR online course](https://www.skillshub.com/wp-content/uploads/2020/05/hr_essential_thumb.jpg)
HR
Essentials
Essentials
£19.95
![Fire Safety Awareness](https://www.skillshub.com/wp-content/uploads/2020/05/fire-safety_thumb.jpg)
Fire Safety
Awareness
Awareness
£14.95
![Cold calling online course](https://www.skillshub.com/wp-content/uploads/2020/05/phone_thumb.jpg)
Effective Cold
Calling
Calling
£19.95
![Time management course](https://www.skillshub.com/wp-content/uploads/2020/05/time_management_thumb.jpg)
Time Management Skills
£14.95
![Emotional intelligence online course](https://www.skillshub.com/wp-content/uploads/2020/05/emotional_int_thumb.jpg)
Emotional
Intelligence
Intelligence
£14.95
![gdpr course cover](https://www.skillshub.com/wp-content/uploads/2021/03/gdpr.jpg)
Understanding GDPR
£9.95