Customer Service Excellence
Learn How To Deliver Exceptional Levels Of Customer Service

Overview

Your customers are the lifeblood of your business.

You need to exceed their expectations and deliver a fantastic customer experience – one that they will tell their friends about.

This course will provide you with the essential skills to make that happen.


Objectives

This programme will help you to:

  • Improve your questioning and listening skills
  • Handle difficult customers and scenarios
  • Take accurate messages
  • Handle a complaint in the right way
  • Improve your questioning and listening skills
  • Handle difficult customers and scenarios
  • Take accurate messages
  • Handle a complaint in the right way

Programme Outline

This programme is made up of 12 presenter led sessions.

  • An Introduction To Customer Service
  • Driving Exceptional Customer Service
  • What Does Great Customer Service Look & Sound Like?
  • Understanding Your Role As A Customer Service Professional
  • What Do Our Customers Expect From Us?
  • Best Practice Customer Service Over The Telephone
  • Best Practice Customer Service Face To Face
  • How To Develop Your Questioning & Listening Skills
  • Dealing With Difficult Customers – Over The Telephone
  • Dealing With Difficult Customers – Face To Face
  • How To Take Accurate & Clear Messages
  • How To Handle A Complaint

Session Example

What Do Our Customers Expect From Us?

Each session comes with the following:


Action Planning

1-Page Cheat Sheet

Session Notes

You will also receive a coaching blueprint to help you embed the learning in the workplace.


Booking

Ordering is really simple.

The price of this course is just £19.95 per person and you can pay by card below.

For that you will have access to the 12 sessions that make up this programme.

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