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Overview
Your customers are the lifeblood of your business.
You need to exceed their expectations and deliver a fantastic customer experience – one that they will tell their friends about.
This course will provide you with the essential skills to make that happen.
Objectives
This programme will help you to:
- Improve your questioning and listening skills
- Handle difficult customers and scenarios
- Take accurate messages
- Handle a complaint in the right way
- Improve your questioning and listening skills
- Handle difficult customers and scenarios
- Take accurate messages
- Handle a complaint in the right way
Programme Outline
This programme is made up of 11 presenter led sessions.
- Understanding Your Role As A Customer Service Professional
- What Does Great Customer Service Look & Sound Like?
- What Do Our Customers Expect From Us?
- Best Practice Customer Service Face-To-Face
- Best Practice Customer Service Over The Telephone
- Taking Messages Over The Phone
- Handling Customer Enquiries
- How To Handle A Complaint
- Dealing With Difficult Customers Face To Face
- Dealing With Difficult Customers Over The Telephone
- How To Develop Your Questioning & Listening Skills
Session Example
Each session comes with the following:
Action Planning
1-Page Cheat Sheet
Session Notes
You will also receive a coaching blueprint to help you embed the learning in the workplace.
Booking
Ordering is really simple.
The price of this course is just £19.95 per person and you can pay by card below.
For that you will have access to the 11 sessions that make up this programme.
FAQ’s
Q – Is this programme certified?
Q – Is there a test or an assessment?
Q – Do I get a discount if I order in bulk?
Q – I’m booking for someone else. What happens after I order?
Q – Can I lease or purchase this course to put on our own LMS?
Q – How long does each session last?
Q – Do I receive any reference materials?
Performance
Intelligence
Management
Skills
Essentials
Awareness
Calling
Intelligence
Get In Touch
Speak to an expert
02476 998 101
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