Communication Skills

Your success as a manager and leader rests on the quality of your communication. From influencing and motivating to sharing information and delivering good or bad news, how you speak and listen shapes trust and results.

This course gives you clear, practical methods to communicate with purpose. You will learn to adapt your style, frame messages so they land, and handle difficult conversations with calm and confidence.

Key topics include understanding your natural style, adapting to different personalities, structuring messages for clarity and impact, active listening and effective questioning, giving constructive feedback, managing conflict, influencing stakeholders, and building trust through consistent follow up.

By the end, you will communicate more clearly in meetings, one to ones, presentations and everyday discussions. You will create stronger relationships, better collaboration and faster decisions, turning communication into a genuine leadership advantage.

• Appreciate your own communication style
• Understand what effective communication looks and sounds like
• Plan out an effective communication
• Improve your listening skills

• Give feedback in the right way
• Tap into the way that others think
• Influence others based on their communication preferences

• Which Communication Style Do You Use?
• Creating Clear Communications
• 60 Seconds – The ABC’s Of Effective Communication
• 60 Seconds – How To Plan Out An Effective Communication
• Active Listening – How To Really Do It
• Communication Technique – Pause, Think, Act

• Giving Constructive Feedback
• How People Feel When They Receive Feedback
• The Principles of Great Feedback
• Advanced Communication – Big Picture v Detailed Thinking
• Advanced Communication – Understanding Pain v Pleasure Motivation
• Advanced Communication – Internal & External Referencing