Essential Management Skills

This CPD certified eLearning course on Essential Management Skills gives managers the core tools to drive performance and support people. It shows how to lead from the front, set direction, and model the standards you expect from your team.

You will learn how to set clear expectations, plan work, delegate effectively, motivate different personalities, give timely feedback, and manage difficult conversations. The focus is on simple routines that help you run meetings, prioritise work, and make decisions with confidence.

Key topics include goal setting and priorities, delegation and ownership, motivation and recognition, coaching and feedback, performance conversations, time and workload management, meeting skills, and practical decision making.

By the end, you will coach performance, hold people to account with fairness, and create an environment where standards are clear and progress is visible. You will feel more confident in everyday management and your team will deliver steadier results.

• Understand the differences between management and leadership
• Learn about different managerial styles
• Coach more effectively using GROW
• Give feedback in the right way
• Manage your time more effectively

• Lead, manage and motivate your people
• Manage change across your teams
• Handle conflict to a successful outcome
• Build your team into a high performing unit
• Run productive appraisals

• Leadership vs Management
• Understanding Managerial Styles
• Using Adair’s Action Centred Leadership Model

Coaching

• Using The GROW Coaching Model
• Giving Constructive Feedback
• The Principles of Great Feedback

Time Management

• Effective Time Management
• Time Stealers – How Do We Identify Them?

Performance Management

• Managing Performance
• Tackling Poor Performance
• The Performance Management Chat

Change Management

• Understanding The Change Management Process
• Dealing With The Impact Of Change
• Selling The Need For Change
• Encouraging Engagement During Change

• The 5 Options Of Conflict Resolution
• Resolving Conflict Situations – Part 1
• Resolving Conflict Situations – Part 2

Building High Performing Teams

• Understanding The Basic Needs of Your Team
• Developing Your Team
• Dealing With A Team That Is Underachieving
• Taking A Proactive Approach With Teambuilding
• Implementing Team Values, Norms & Behaviours
• How To Create A High Performance Team Culture
• How To Conduct A Team Self-Evaluation

Running Effective Appraisals

• The DNA Of A Successful Appraisal
• Preparing For An Appraisal
• How To Structure The Appraisal Discussion
• How To Appraise Challenging Staff Members
• Following Up On An Appraisal