How Signet offered practical microlearning
within a busy retail work environment

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The Need

 
Signet were reviewing the market for learning content to support retail staff completing training in real working environments, often in back offices, on iPads, and within tight time constraints.

They reviewed around 13 providers during their selection process. Many were discounted early, not on price alone, but on how the content felt in practice.

A number of providers offered learning that read like a website, with very text-heavy content that was unrealistic for staff completing training during a busy retail day.

Signet needed learning that was visually clean, easy to follow and engaging without being overwhelming. Content had to work naturally within the flow of retail work rather than pulling people away from it.

Their priorities included:

• Clean, visual learning suited to iPads and in-store environments
• Animations to communicate key points quickly
• Short, focused modules that respect limited time and attention
• Content that felt professional, credible and well designed
• A solution that stayed within budget
• Flexibility to shape learning journeys to match their brand
• Content that could complement internal learning activity

In short: How do we deliver high-quality, visual eLearning that works in retail environments without paying enterprise-level prices?

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The Solution

 
Skillshub provided content-only access, allowing Signet to use high-quality learning content as the foundation of their training approach.

The focus was on delivering clean, visual content that worked well in retail settings, while giving the L&D team the flexibility to shape learning in a way that suited their systems and communications.

The solution included:

• Professionally produced modules designed for visual clarity
• Learning suitable for completion in short time windows
• Content that avoids heavy text in favour of clarity and engagement
• A cost-effective alternative to high-priced enterprise solutions

This approach allowed Signet to balance content quality, flexibility and budget without overcomplicating delivery.

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By choosing Skillshub, Signet were able to introduce learning that fits the reality of retail work while maintaining high standards.

Key outcomes included:

• Improved learner experience through cleaner, more visual content
• Learning that works effectively in-store and on shared devices
• Stronger engagement compared to text-heavy alternatives
• A scalable content solution that fits within budget
• Confidence that content quality supports engagement rather than undermining it

The result is a learning approach that is practical, adaptable and commercially realistic, supporting retail teams without unnecessary complexity or cost.

Client Comments

 
“During our review, I looked at around 13 providers and quickly ruled out those whose content felt too text-heavy or read like a website. That simply isn’t practical for staff completing training in the back office of a store on an iPad.

We were looking for cleaner, more visual learning with simple animations that get the key points across. Providers offering ready-made solutions at this level of quality were often significantly outside our budget.

Skillshub offered a far more cost-effective option, without compromising on quality. The learning works well in our retail environment and supports the way our teams actually complete training. The content quality really stood out.”

Tracy Kimberley
Instructional Designer & Digital Learning Advisor, Signet