What times can you get support?

Our support team is available Monday to Friday, from 08:30 to 17:30. Whether you have a technical query, a question about your account, or need a hand getting the most from the platform, there’s someone ready to help throughout the working day.

If you get in touch outside of these hours, do not worry. Any messages or tickets raised will be picked up as soon as the team are back online, so nothing gets missed. We aim to respond as quickly as possible and keep you updated along the way.

For organisations, this means you can be confident that you and your learners have reliable support to fall back on whenever it is needed during business hours, helping to keep any disruption to learning to a minimum. You can reach the team by calling us on 02476 998 101.