Handling Difficult Conversations
Plan, Structure And Hold Those Tough Conversations

Overview

Handling a difficult conversation will be a lot more easier for you with the help of this course.

You’ll discover how to plan out and then follow a structure for the interaction.

Don’t go into these conversations with dread any longer.
 

Objectives

This programme will help you to:

  • Plan and prepare for a difficult conversation
  • Work through a structure when delivering the message
  • Finish the conversation in the right way
  • Deliver bad news effectively
  • Handle different personality types
  • Respond to aggressive people
  • Approach poor performers with confidence

 

Programme Outline

This programme is made up of 7 microlearning sessions.

  • What Is Emotional Intelligence?
  • Preparing For A Difficult Conversation
  • How To Hold A Difficult Conversation
  • How To Close A Difficult Conversation
  • How To Give Bad News In The Right Way
  • How To Handle Difficult People
  • How To Assertively Deal With Aggression
  • How To Hold Difficult Conversations With Poor Performers

Session Example

Preparing For A Difficult Conversation

Each session comes with the following:


Action Planning

1-Page Cheat Sheet

Session Notes

You will also receive a coaching blueprint to help you embed the learning in the workplace.


Booking

Ordering is really simple.

The price of this course is just £14.95 per person.

For that you will have access to the 7 microlearning sessions that make up this programme.

You can book and pay with your card immediately or through invoice.

Once your booking has been processed you will get access to Skillshub and your course


FAQ’s

Q – Can I lease or purchase this course to put on our own LMS?
A – Yes! Please contact us at info@skillshub.com or 02476 998 101 and we will send you the options and fees

Q – Is this programme certified?
A – Yes! It is certified through CPD. Once you have completed the programme you will receive a CPD certificate.

Q – Do I get a discount if I order in bulk?
A – Yes! If you would like to order 10+ courses then please contact us at info@skillshub.com or 02476 998 101

Q – I’m booking for someone else. What happens after I order?
A – We’ll contact you to get their details and we’ll set them up on the system.

Q – Is there a test or an assessment at the end?
A – No. These sessions are all about taking action in the workplace and making a difference rather than a memory test.

Q – How long does each session last?
A – The sessions range from 60 seconds through to 5 minutes. The majority of them are 3 minutes.

Q – Do I receive any reference materials?
A – Yes! Each session comes with a one page cheat sheet, the transcript of the session, 3 specific actions to take back in the workplace and some coaching questions about the session for your own line manager to use with you or for you to use them as a self-coaching aid.

Get In Touch

Speak to an expert

02476 998 101

Prefer to keep it digital? Please complete our quick form below or email us at info@skillshub.com and we’ll get back to you within 1 working hour

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